Returns may be sent only from the country the order was placed from. The items must be returned with the label indicating the bar code and any material that is part of the package.
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Our Customer Service will answer within 48 working hours after the request has been received. Also please remember to specify whether you want to make use of the courier service with which Rinascimento has an agreement or whether you prefer to send goods by yourself, for further details see section RETURNING GOODS. To send a return request to the Rinascimento Customer Service, write to indicating the order number, items to be returned, quantity and reason for the return.
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HOW TO RETURN GOODS Please note that, before returning goods, you must always wait for the Customer Service authorization. RETURNING PURCHASES MADE ON-LINE TO A STORE It is not possible to return products purchased on-line to a Rinascimento store. Teddy will refund the Customer for the amount of purchased goods excluding the original shipping costs which are at Customer's expenses just in case of defected items the original shipping costs are at Teddy's expenses.ĬOST OF RETURNING GOODS In case of returns request the shipping costs are at Teddy's expenses only if the withdrawal is booking through Teddy's couriers unlike the Customer have to pay for the return shipment.
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The Right of Withdrawal may be exercised exclusively by the Customer and under no circumstances by the recipient of any gifts.
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If for any reason the Customer is not satisfied with the order or if the products delivered are not of the required quality, the Customer may return the product purchased within 14 days of receipt. RETURNS AND REFUNDS The Rinascimento On-line Store aims to ensure full satisfaction during your Shopping Experience.